Refund Policy
Understand the conditions for cancellation and refunds on your Malaysia eVisa application.
Overview
Malaysia Online Visa will not provide cash refunds for early contract termination under any circumstances. If you have any questions about your payment, please contact us as soon as possible. If a payment is made in error, we will reimburse the amount to the appropriate account.
We begin the submission procedure to the Malaysian Immigration Department as soon as your application is received through our website. Please review all the conditions below carefully before proceeding.
Malaysia eVisa Cancellation & Refund Conditions
If you wish to cancel before your application has been submitted to the Malaysian government for approval, please contact us immediately via email or through this website. A cancellation fee of USD 40 will be deducted from your refund.
Once your Malaysia eVisa application has been submitted to the government for approval, no refund will be issued under any circumstances.
If you paid twice or more for the same application due to a system or technical issue, please email us the exact payment details. We will investigate and reimburse the additional charges after verification.
If you have applied on another website and also submitted through our portal, resulting in a duplicate application for the same passport, only the Government Fee portion will be refunded.
Non-Refundable Cases
- The application has been submitted to the Malaysian government for approval
- Technical issues arising on the Malaysian government's website, such as errors or system upgrades
- You choose not to use the approved Malaysia eVisa after completing the service
- Your eVisa application is rejected by the Malaysian Immigration Department due to incorrect or false information
- You fail to travel within the validity period of the issued eVisa
This Malaysia eVisa Refund Policy applies only to fees received by us for services rendered. It does not apply to visa application payments or resident permit fees paid directly to the Malaysian Government through the Application Portal.
Refund Amount Calculation
The refund amount will be calculated after deducting necessary charges incurred by Malaysia Online Visa, including:
Refund Processing Timeline
Refunds are processed within 21 business days. If you have not received your refund within this period, please contact our support team to inquire about the status of your refund.
Changes to This Refund Policy
We reserve the right to revise this Refund Policy at any time. Any changes will be announced on the website and will take effect once notice has been given. It is your responsibility to review this policy before purchasing services from us.
If you disagree with any updates to this policy, you should stop using our services. Continued use of our services after a policy change takes effect indicates your acceptance of the new Refund Policy.
Contact Us
If you have any questions about this Refund Policy or wish to request a refund for your Malaysia eVisa application, please contact our support team promptly: