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Privacy Policy

How we collect, use, and protect your personal data during your Malaysia eVisa application.

Last Updated: June 2026 malaysiaonlinevisa.com
Your privacy matters to us. This policy explains how malaysiaonlinevisa.com collects, uses, and safeguards your personal data during your Malaysia eVisa application. By using our website, you agree to the practices described here.

Overview

Welcome to malaysiaonlinevisa.com. This website was created to provide information about our company and to help, guide, and process online Malaysia eVisa applications for eligible foreign nationals. This Privacy Policy sets forth the company's policy concerning information, including personally identifiable data ("Personal Data") and other information collected from site visitors.

Our Malaysia eVisa data protection practices comply with applicable privacy laws. We take your data security seriously and implement industry-standard measures to keep your personal information safe throughout the application process.

Data We Collect

We may collect the following categories of personal data:

Full name
Email address
Phone numbers
Demographic information
Passport details
Payment records

Information We Collect

When you interact with us through the site, we may collect Personal Data and other information as described below.

Personal Data You Provide: We collect Personal Data that you voluntarily provide — such as when you contact us with inquiries, register for access to our services, or process a Malaysia eVisa application. Data may be collected through our secure website or support channels (email, online chat, or phone).

The Personal Data strictly necessary to process a Malaysia eVisa online application may include:

Name & last name
Date & city of birth
Citizenship & gender
Email address
Phone number
Home address
Arrival date & port
Reason for travel
Full passport details
Address in Malaysia
Family information
Professional details

Wherever we collect Personal Data, we provide a link to this Privacy Policy. By submitting Personal Data to this site, you acknowledge and agree that such information may be transferred from your current location to the offices and servers of the company for processing purposes.

Non-Personal & Technical Data

Non-Identifiable Data: When you interact with our site, we receive certain personally non-identifiable information collected passively using various technologies. This information cannot be used to identify you personally. It may be used to track aggregate statistics such as total visitor numbers, page-level analytics, and visitor domain information. No Personal Data is involved in this process.

Cookies: We may use cookies to provide additional functionality and improve our understanding of how visitors use our website. For example, cookies may allow you to access the site without re-entering credentials during a visit. We do not collect Personal Data via cookies without your permission. You can manage cookie settings through your browser's help section. We recommend keeping cookies enabled to enjoy the full functionality of the site.

Updating Your Information: Please notify us if the personal information we hold about you needs to be corrected or updated. Please note that once a Malaysia eVisa has been issued by the Malaysian Immigration Department, no changes can be made — a new application would be required.

How We Use Your Data

All personal data submitted on our website will be used solely by the Malaysia eVisa Service Team to process your visa application. We will not disclose personal information to third parties without your permission.

Once the service is completed and your eVisa is delivered, all private information and records will be transferred to our secure customer profile storage. We may use your email address to notify you of:

  • Changes in the status of your Malaysia eVisa application
  • Changes in our database or website
  • New services, features, or promotions (where consent applies)
In special circumstances, we may request an individual approval letter. If required, you will be asked to send it to our email address: visa@malaysiaonlinevisa.com

Your Choices

You can browse this site without providing any Personal Data. However, if you choose not to provide certain information, you may not be able to use particular services — including processing a Malaysia eVisa application, retrieving existing application data, or receiving customer support.

You can also opt out of receiving promotional communications from us at any time. Each communication we send includes instructions for opting out of future messages.

Exclusions

This Privacy Policy applies only to Personal Data collected through this website. It does not apply to information collected by any other company, nor to unsolicited information you provide through this site (such as ideas submitted to public areas). All unsolicited information shall be deemed non-confidential and may be freely used, disclosed, or distributed by the company.

Third-Party Links & Payments

This Privacy Policy applies only to this website. Our site may contain links to third-party websites not operated by us. The policies described here do not apply to those sites — we recommend reviewing the privacy policies of any third-party website you visit.

Online Payments: We accept Credit/Debit Cards and other secure payment methods. All payment transactions are handled by third-party payment gateways. We are not responsible for the privacy policies or practices of third-party payment providers. We recommend reading the terms and conditions of your payment provider carefully.

Data Security

The Malaysia eVisa Service Team is committed to providing the highest level of security and privacy for your personal data. All transactions, including payment processing, are conducted using Extended Validation SSL (EVSSL) encryption.

Our security measures help:

Protect personal data from unauthorized access
Prevent phishing and fraudulent activity
Secure payment card processing
Encrypt data in transit and at rest

We take every precaution to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction through strict internal policies and technical safeguards.

Minors Under 18

This website is not lawfully accessible to anyone under the age of 18. If you are under 18, you must immediately leave this website. Fraudulent use of this service may result in criminal charges.

Changes to This Privacy Policy

This Privacy Policy is subject to change at any time. We reserve the right to update or modify this policy without prior notice. We recommend reviewing this policy each time you visit our website, particularly before submitting any Personal Data.

Your continued use of this site following any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any change, you should discontinue use of our services.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data during your Malaysia eVisa application, please contact our team:

Support Hours Monday – Friday, 9am – 6pm (MYT)