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Privacy Policy

Welcome to the website of The company operates this website and has been created to provide information about our company and to provide help, guidance and the option to process online travel visas for Malaysia to our site visitors. This Privacy Policy sets forth the company's policy concerning information, including personally identifiable data ("Personal Data") and other information collected from site visitors.

Data We Collect

We may collect the following data:

  • Name
  • Email Address
  • Phone Numbers
  • Demographic Information

Information We Collect

When you interact with us through the site, we may collect Personal Data and other information from you, as further described below.

Personal Data That You Provide Through the Site: We collect Personal Data from you the voluntarily you provide us such information like as when you contact us with inquiries, respond to one of our surveys, register for access to the Company Services or use certain Company Services like processing a travel visa. These data may be collected through our secure website or support channels (email, email, online chat or phone).

The Personal Data we collect is the strictly necessary data to process a travel visa and may include the following:

  • email
  • phone number
  • arrival date
  • port of arrival
  • the reason for travel
  • home address
  • country of address
  • telephone number
  • name
  • last name
  • date of birth
  • city and country of birth
  • citizenship
  • gender
  • All details of passport
  • Religion
  • family information
  • professional details
  • address in the destination

Wherever collects Personal Data, we make an effort to provide a link to this Privacy Policy. Suppose you provide Personal Data to this site. In that case, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of the company.

Other Information

Non-Identifiable Data: When you interact with the company through the site, we receive and store certain personally non-identifiable information. Such information, collected passively using various technologies, cannot presently be used to identify you specifically. The company may store such information or include it in databases owned and maintained by Company affiliates, agents or service providers. This site may use such information and pool it with other information to track, for example, the total number of visitors to our site, the number of visitors to each page of our site, and the domain names of our visitors to Internet service providers. It is important to note that no Personal Data is available or used in this process.

Cookies: In operating this site, we may use a technology called "cookies." A cookie is a piece of information that the computer that hosts our site gives to your browser when you access the site. Our cookies help provide additional functionality and help us analyze site usage more accurately. For instance, our site may set a cookie on your browser that allows you to access the website without needing to remember and then enter a password more than once during a visit to the website. We will not collect Personal Data except with your permission in all cases where we use cookies. You will find a "help" section on most web browsers on the toolbar. Please refer to this section for information on receiving notifications when receiving a new cookie and how to turn cookies off. We recommend leaving cookies turned on because they allow you to take advantage of some of the site's features.

Updating, Changing, or Modifying Information: Please let us know if the personal information we hold about you needs to be corrected or updated. Once the eVisa is issued by the Malaysian Immigration Department, we cannot edit or change any information; hence, a new application for a visa will be required.

What do we use your data for?

All personal data submitted on our website will be used only by the Malaysian eVisa Service Team to process the visa. We will not disclose personal information to third parties without your permission. Once the service is completed, the eVisa is sent to the applicant, and all the private information and record will be transferred to our customer storing profile. The Malaysian eVisa Service Team uses email to notify you of changes in the status of your visa applications, changes in the database or our website, new services, features or promotions.

Special notes: Only under particular circumstances we request for an individual approval letter should be sent to our email address :

Your choices

You can use the site without providing any Personal Data. Choose not to provide any Personal Data. You may not be able to use certain Company Services, including but not limited to getting support, processing travel visas or retrieving existing information. In addition, you can stop receiving Company communications by opting out. Each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications.


This Privacy Policy does not apply to any Personal Data collected by a company other than Personal Data collected through the website. This Privacy Policy shall not apply to any unsolicited information you provide to the company through this site or any other means. It includes but is not limited to, information posted to any public areas of the site, such as bulletin boards (collectively, "Public Areas"), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, "Unsolicited Information"). All Unsolicited Information shall be deemed non-confidential, and the company shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

Links to third-party websites

This Privacy Policy applies only to the site. This site may contain links to websites not operated or controlled by the company (the "Third Party Sites"). The policies and procedures described here do not apply to Third Party Sites. The links from this site do not imply that the Company endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies. On the website, we have integrated an online payment tool. For ease of payment, we accept Credit/Debit Cards, PayPal and direct bank transfers online, and all your information is protected. We recommend that you read the terms and conditions of the policy very carefully.

Note: We are not responsible for third-party payment gateway privacy policies or practices.


The Malaysian eVisa Service Team is committed to providing the highest security and privacy. All transactions of user authentication, including Credit/Debit Card processing, are conducted using EVSSL (Extended Validation Secure Socket Layer). True BusinessID with EVSSL, assures your customers that their information will be protected, legitimate and secure when they visit your website. It helps:

  • Increase transaction conversion rates
  • Lower shopping cart abandonment
  • Set you apart from your competitors
  • Show customers you care about their security
  • Protect your brand from phishing schemes

Our security certificate has been verified by Symantec, using the best commercially available encryption on the Internet. We take every precaution to protect personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction by implementing policies and procedures to ensure that confidential information is kept only for the purposes it has been gathered.

Persons under 18 yrs of age

This website is not lawfully accessible to anybody under the age of 18 or anyone else subject to the provisions of the COPA. If you are under the age of 18, you must immediately leave this website page. Fraudulent use of this website may result in criminal charges.

Revision to this privacy policy without notices

This Privacy Statement is subject to change at any time. It will change. You may anticipate a change and agree to evaluate the policy for changes each time you visit the website. Unless, in the sole judgement of the website, this policy changes in such a way that a posted notification on the website or by email is needed, you will receive no information of changes to this Privacy Policy, and this site makes no guarantee of news under any circumstances. Your continued use of this site indicates your agreement to the terms of this Privacy Policy and any modifications.

Changes to the company's privacy policy

Our website and business are subject to change. As a result, periodic modifications to this Privacy Policy may be required. The company reserves the right to update or modify this Privacy Policy at any time and without prior notification. Please review this policy on a frequent basis, particularly before giving any Personal Data, and continue to use the website in the future; any changes to this Privacy Policy will constitute your acceptance of the Privacy Policy.

Internal record keeping

The data may be used to improve our products and services. Using the email address you provided, we may send you promotional emails about new goods, specials, or other updated information that you find interesting. We may contact you for market research reasons only if you provide us with your contact information. We may use the information to personalize the website based on our choices.

Contact Us

If you have any questions about this Privacy Statement, please call for 24hr professional support centre below or send an email or get in touch with us at: By email: